Patient Rights and Notices
Who should you call if you have a question about your medication:
You have a right to request counseling from one of our pharmacists. Our pharmacists are here to counsel you and answer questions that you may have about your prescription, and we are always happy to help. Simply call the pharmacy toll free at 888-348-3010. Live representatives are available Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST. You may also leave us a voicemail 24 hours a day, 7 days a week.
How to learn about the cost of my medication:
Upon receipt of a prescription and with any changes, we will contact you to inform you of the network status of our pharmacy, your out-of-pocket costs including copays, deductibles and coinsurance, and the cash price of the medication upon request.
How to place a prescription order, refill or check on a prescription status, including order delays:
To place an order for a new fill, refill or check on prescription status, please call our toll free number at 888-348-3010 to speak with a pharmacy representative. Live representatives are available Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST. You may also leave us a voicemail 24 hours a day, 7 days a week.
Information on prescription substitutions:
Prescriptions will be filled as written by prescriber. The pharmacist will work with the patient and prescriber to ensure the most cost-effective medication is dispensed.
How to transfer a prescription to another pharmacy:
You have the right to transfer the prescription to another pharmacy of your choice. If you would like to transfer a prescription to another pharmacy, please contact the pharmacy toll free at 888-348-3010. Live representatives are available Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST. You may also leave us a voicemail 24 hours a day, 7 days a week.
How to obtain medications not available at the pharmacy:
If the requested medication is not available at the pharmacy, the pharmacy will work with the patient to locate a pharmacy which has the medication in stock and that can dispense it. Our pharmacy team will then transfer the prescription to that pharmacy.
How to handle medication recalls:
If we receive a notice of a recall that requires patient-level notification and/or action, we will contact you using the contact information we have on file for you. If you suspect that you have a recalled medication, please contact the pharmacy at toll free at 888-348-3010 to speak with a pharmacist. Live representatives are available Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST. You may also leave us a voicemail 24 hours a day, 7 days a week.
How to handle suspected medication issues, errors or adverse reactions:
If a medication issue, error, or adverse event is suspected, please contact the pharmacy toll free at 888-348-3010. Live representatives are available Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST. You may also leave us a voicemail 24 hours a day, 7 days a week. In the event of a medical emergency, please contact 911.
How to communicate effectively with the pharmacy:
Our pharmacy is able to provide options for language translation, alternate communication materials, or communicate with approved caregivers upon request.
Updating Your Information:
Please let us know any changes in your allergies, health conditions, any nonprescription or herbal products you are taking, and your contacting and billing information by calling the pharmacy toll free at 888-348-3010. Live representatives are available Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST. You may also leave us a voicemail 24 hours a day, 7 days a week.
How to report a concern or complaint:
You have a right and responsibility to inform us of concerns, dissatisfaction, or make complaints about the services you did or did not receive without fear of retaliation or interruption of services. If you have a complaint, please call us. You will receive notice (written or verbal) of the complaint resolution within 14 business days. If needed, you may contact your State Board of Pharmacy, the Arizona State Board of Pharmacy (our home state pharmacy board), or our accreditation organization(s).
We have a plan if a disaster occurs:
Disasters include a fire to our facility, chemical spills, major weather events and evacuations at or of our facility or in your local area. Our goal is to continue to service your needs if a disaster is anticipated or occurs. If there is a threat of disaster, or severe weather, or evacuation in your local area, please contact us for any medications you need to make sure you have enough. Follow directions from the authorities in your local area. We will use every resource available to continue to make sure we can serve you. While unlikely, there may be times where we cannot meet your needs because of an emergency. In these situations, you must use your local rescue or medical facility. If we cannot get your medication to you due to an emergency, we will transfer your medication to a local pharmacy of your choice. If we cannot reach you or you cannot reach the pharmacy, please listen to your local news for help. Please make sure we have an emergency contact number so that we can reach you.
SAFE DRUG DISPOSAL
FIRST CHOICE: DRUG TAKE-BACK EVENTS
To dispose of prescription and over-the-counter drugs, review the medication information insert supplied with your order or call your city or county government's household trash and recycling service and ask if a drug take-back program is available in your community. Some counties hold household hazardous waste collection days, where prescription and over-the-counter drugs are accepted at a central location for proper disposal. A list of controlled substance disposal locations is maintained by the DEA and can be located by zip code here: https://apps2.deadiversion.usdoj.gov/pubdispsearch/spring/main;jsessionid=txBE5WQy24y6e17AhbuRsw-igbqbg5uZgOm2Zh5s.web1?execution=e1s1 .
SECOND CHOICE: HOUSEHOLD DISPOSAL STEPS
Take your prescription drugs out of their original containers.
Mix drugs with an undesirable substance, such as cat litter or used coffee grounds.
Put the mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag.
Conceal or remove any personal information, including Rx number, on the empty containers by covering it with permanent marker or duct tape, or by scratching it off.
The sealed container with the drug mixture, and the empty drug containers, can now be placed in the trash.
For additional information, please contact the pharmacy toll free at 888-348-3010.
STATE REQUIRED DISCLOSURES
Required Disclosure Statement for Connecticut Residents
If you have a concern that an error may have occurred in the dispensing of your prescription you may contact the Connecticut Department of Consumer Protection, Drug Control Division at (800) 842-2649.
Required Disclosure Statement for Delaware Residents
Under certain circumstances, a prescription drug's effectiveness may be affected by exposure to extremes of heat, cold, or humidity. A toll free telephone service is available at 888-348-3010 and staffed by a registered pharmacist to answer questions about your prescription drugs.
Required Disclosure Statement for Georgia Residents
Contact information for the Georgia Board of Pharmacy is 2 Peachtree Street, NW 6th Floor Atlanta, GA 30303, 404-651-8000.
Required Disclosure Statement for Illinois Residents
You have a right to counseling by a pharmacist for your medication. Please view the advisory notice available at https://idfpr.com/forms/DPR/PharmPatientEducationSign082017.pdf. You may also call the pharmacy toll free at 888-348-3010 and we will send the notice to you.
Required Disclosure Statement for Maine Residents
Complaints concerning the practice of pharmacy may be filed with the Complaint Coordinator, Office of Licensing and Registration, 35 State House Station, Augusta, ME 04333, www.maine.gov/pfr/professionallicensing/ , 207624-8660.
Required Disclosure Statement for Maryland Residents
To report a suspected medication error or file a complaint with Contact information for the Maryland Board of Pharmacy, you may use the complaint form available at https://health.maryland.gov/pharmacy/docs/All%20BOP%20Forms/Compliance%20Forms/complaint%20form%20revised%203.16.2020.pdf. You may mail the complaint form to the Maryland Board of Pharmacy at 4201 Patterson Avenue, Baltimore, MD 21215, e-mail the form to MDH.MDBOP@maryland.gov, or fax the form to 410-384-4137.
Required Disclosure Statement for Massachusetts Residents
Dear patient, you have the right to know about the proper use of your medication and its effects. The printed material supplied with your prescription may not answer all of your questions. If you need more information, please ask the pharmacist by calling our toll free number at 888-348-3010.
Required Disclosure Statement for New Hampshire Residents
For New Hampshire residents receiving controlled substances that contain opiates, please see http://1viuw040k2mx3a7mwz1lwva5-wpengine.netdna-ssl.com/wp-content/uploads/2019/09/FINAL_Opioid_Info_Card_8-29-2019.pdf . You may also call our toll free number at 888-348-3010 and we will send the notice to you.
Required Disclosure Statement about Controlled Substances for New York Residents
For information regarding the risks of controlled substances, please view the Important Facts About Controlled Substance Prescription Medications at https://www.health.ny.gov/publications/12022.pdf. You may also call our toll free number at 888-348-3010 and we will send the fact sheet to you.
Required Disclosure Statement about Prescription Readers for Oregon Residents
A prescription reader is a device designed to audibly convey labeling information. Upon the patient or their caregiver's request and if suitable to address the patient's visual impairment, a prescription reader will be made available to patients for the duration of the prescription.
Required Disclosure Statement for Texas Residents
Written information about this prescription has been provided for you. Please read this information before you take the medication. If you have questions concerning this prescription, a pharmacist is available from Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST to answer these questions at toll free at 888-348-3010.
Complaints concerning the practice of pharmacy may be filed with the Texas State Board of Pharmacy, 333 Guadalupe Street, Suite 3-500, Austin, TX 78701, pharmacy.texas.gov, 512-305-8000.
Drug disposal options are listed above under "Safe Drug Disposal".
Required Disclosure Statement for Utah Residents
Written information about your prescription has been provided for you. Please read this information before you take this medication. If you have questions concerning this prescription, a pharmacist is available from Monday through Friday 9am to 8pm EST and Saturday 10am to 3pm EST to answer these questions at toll free at 888-348-3010.
For information regarding opioid pain medications, please view the Utah Department of Health's Opioid Pain Medication - What You Need to Know Pamphlet available at: http://www.health.utah.gov/vipp/pdf/RxDrugs/OpioidPrescriptionBrochure.pdf. You may also call our toll free number at 888-348-3010 and we will send a copy to you.
Required Disclosure Statement about Controlled Substances for Vermont Residents
Please view the Advisory Notice regarding the Vermont Prescription Monitoring System, available at http://www.healthvermont.gov/sites/default/files/documents/pdf/ADAP_VPMS_AdvisoryNotice_English.pdf. You may also call the pharmacy toll free at 888-348-3010 and we will send the notice to you.
